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POLARIS OFF-ROAD VEHICLES

HELP CENTER

6/9/2020
R-20-01 Polaris Bulletin

The following is a copy of the R-20-01 Consumer Letter. Vehicles affected by this bulletin will receive notification by mail to the address the vehicle is registered to.

Dear Polaris Owner,

This notice is sent to you to inform you that your vehicle could contain a defect that could affect the safety of a person. Polaris has reported this matter to the Consumer Product Safety Commission (CPSC). Our records show that you have purchased an affected vehicle.

The reason for this notice:
Polaris has determined that the current Engine Control Unit (ECU) calibration used in some 2019-2020 RANGER XP 1000 and GENERAL XP 1000 models may prevent the throttle plates from returning to idle position after an engine stalling event, which could lead to unintended vehicle motion upon restarting the engine.

Polaris has released an updated calibration to repair your affected vehicle.

What you should do:
Contact your authorized Polaris Dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer. This repair should take approximately 20 minutes. When making contact with your dealer, discuss repair availability, their schedule and how long they will need to keep your vehicle.

DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR DEALER.

What your dealership will do:
To address this concern, Polaris has authorized dealers to reprogram your vehicles ECU. This work will be performed by your dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating a Polaris Dealer, or if you have questions your Polaris Dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747) or visit the RANGER Help Center or GENERAL Help Center.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.

Sincerely,
Polaris Off-Road Vehicles

Keyword(s) safety , recall , r-20-01 , bulletin