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VEHÍCULOS TODOTERRENO POLARIS

CENTRO DE AYUDA

5/14/2021
Ride Command App FAQ

How do I change between Off-Road trails and Snowmobile trails?
To change between Off-Road trails and Snowmobile trails, select the Off-Road Vehicle or Snowmobile icon in the upper-right-hand corner of your screen, as shown below.

Trails

When this is selected, you can toggle back and forth between Off-Road trails and Snowmobile trails.

Off-Road and Snow Toggle

What do the different trail colors/patterns mean? 
Each trail color corresponds to a type of trail. The legend below shows snowmobile trail classifications. 

Ride Command Trail Legend

For Off-Road Vehicles, be sure to pay attention to the trail type to determine whether or not your vehicle is permitted for use on the trail. 

ORV Trail Legend Key

Does the Ride Command app use data?
Yes, the Ride Command app will use your cell phone data.

Do I need to enable my location on my device?
Yes, your location needs to be enabled on your device just like it would if you were using another mapping application.

How do I plan a ride? 
Ride planning must be done from a computer. To instructions on planning a ride, read Planning and Uploading a Ride for Your Ride Command display

Will my planned ride offer turn-by-turn directions? 
No, your planned ride will not offer turn-by-turn directions on the screen or via audio. To create a route with turn-by-turn directions, you must map out each turn. To learn how to do this, read Planning and Uploading a Ride for Your Ride Command display

How do I track a ride?
Read Tracked Rides on the Ride Command App for instructions on tracking a ride.

How do I find my previously tracked rides?
Read Tracked Rides on the Ride Command App for instructions on finding a previously tracked ride.

How do I extend or delete a tracked ride?
You cannot extend a ride once it has been saved, but you can delete a ride. Read Tracked Rides on the Ride Command App for instructions on deleting a tracked ride.

How do I add a waypoint?
Read Waypoints on the Ride Command App for instructions on adding a waypoint.

How do I create a Group Ride?
Read Using Group Ride on Ride Command to learn more about the Group Ride function. It details how to create a Group Ride using the Ride Command app.

How do I download a map for offline use?
Read Offline Maps on the Ride Command App for instructions on downloading a map for offline use.

How do I add a vehicle to my garage?
Select the TOOLS button in the bottom-right-hand corner of the screen. 

Tools

Select GARAGE. 

Garage

Click the "+" in the top center of the screen to add your vehicle. 

Add vehicle

Add your vehicle using the Vehicle Identification Number (VIN) or by Bluetooth®. 

Once you have successfully added it to your garage, your vehicle information will populate the page. You then can add another vehicle by pressing "+" or change the vehicle information by selecting the pencil/edit icon in the upper-right-hand corner of the screen. 

Vehicle added

How do I turn on weather radar? 
To turn on weather radar, select the TOOLS button in the lower-right-hand corner of the map. 

Tools

Toggle Radar Weather to the ON position.

Weather Radar

Select the back arrow in the top-left corner of the screen when finished. 

How do I turn on Points of Interest? 
To enable Points of Interest, select the TOOLS icon in the lower-right-hand corner of the map. 

Tools button

Toggle Points of Interest to ON. 

Points of Interest

From this menu, you can also enable Group Ride, allow your map to display Satellite Maps, Tracked Rides, Planned Rides, Saved Places, and Areas, Ride Areas, Dealerships, plus Gas, Food and Lodging. 

How do I turn on Riding Conditions or help report riding conditions? (Snowmobile Trail mode only)
First, be sure that your map is displaying snowmobile trails. The SNOW button should be highlighted blue. 

Snow map

Select TOOLS in the lower-right-hand corner of the map. 

TOOLS button

Toggle the switch next to Snow Conditions to the ON position. Use the slider to select the timeframe of conditions you would like to be shown. Conditions reports displayed range from 2 hours to the past 7 days.  

Conditions toggle

To report conditions, Select REPORT CONDITIONS. 

Report Conditions

Move the black pin on the map to the location where you would like to report conditions. Select whether the trail was good, okay or bad, and leave additional comments if desired. Click SUBMIT when completed. 

Reporting Conditions

How do I turn on Snow Depth? (Snowmobile Trail mode only)
First, be sure that your map is displaying snowmobile trails. The SNOW button should be highlighted blue. 

Snow map

To turn Snow Depth on, select the TOOLS button in the lower-right-hand corner of the map.

Tools

Toggle the Snow Depth switch to ON. 

Snow depth

Click the back arrow when finished. 

I'm having trouble logging in. What should I do?
First, make sure you are running the most recent version of the app. If not, update the app and try logging in again. 

On Android devices, check if Chrome is your default phone browser. If not, set it as your default browser and try logging in again. 

On iOS® devices, go to Settings > Safari > Clear History and Website Data. Make sure "Block All Cookies" is off and pop-ups are allowed. Try logging in again. 

If you are still unable to log in, contact customer support at 1-800-765-2747 with the following information:

1. Current app version. You can find this in the app by opening the Side Menu and going to Settings > About. The current version is displayed below the Privacy Policy link. 

steps to find app version

2. A description of what happens when you attempt to log in. Are you seeing a message that something went wrong, a redirect loop, an endless spinner or something else? If possible, record your screen while attempting a login.

3. Customer support may ask you for a diagnostic or bug report to better understand the issue. To do so, please follow these instructions.  

The Ride Command app is available on the App Store for iPhone® and iPad®, as well as on Google Play®.
For additional information on the Ride Command app, displays, and software updates, visit the Ride Command website.

Android™ is a registered trademark of Google LLC.
Bluetooth® is a registered trademark of Bluetooth Sig, Inc. 
Google Play® is a registered trademark of Google, Inc.

iOS® is a registered trademark of Cisco Technology, Inc.
iPad® is a registered trademark of Apple Inc.
iPhone® is a registered trademark of Apple Inc.

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