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VÉHICULES POLARIS HORS ROUTE
CENTRE D'AIDE
11/30/2021

R-21-06 GENERAL Bulletin

The following is a copy of the R-21-06 Consumer Letter. Vehicles affected by the bulletin will receive notification by mail to the address the vehicle is registered to.
 
Dear Polaris Owner,
 
In cooperation with the U.S. Consumer Product Safety Commission and in accordance with the requirements of the Motor Vehicle Safety Act, Polaris is conducting a voluntary recall of certain Model Year 2020-2022 GENERAL 1000 or GENERAL XP 1000 off-road vehicles. Our records indicate that you own one of these vehicles.
 
Polaris is recalling these units because it has determined that the steering wheels may have been inadvertently overloaded during transport from the manufacturing facility to dealers. When this happens, it can lead to the separation of the ring from the spokes on the steering wheel while in use. This can cause the driver to lose control of the vehicle, which may cause occupants to suffer serious bodily harm. To resolve this concern, Polaris has developed a repair procedure to replace the steering wheel on your vehicle. 
 
What You Should Do:
 
Immediately stop using the vehicle and schedule an appointment with an authorized Polaris Dealer. Do not attempt to repair it yourself. These repairs must be done only by an authorized Polaris Dealer. 
 
DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR DEALER. 
 
If you need assistance contacting or locating a Polaris Dealer or if you have questions your Polaris Dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747), scan the QR code or go to the GENERAL Help Center
 
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What Your Dealership Will Do:
 
Authorized dealers will be installing a new steering wheel on the affected vehicle at no cost to you. This repair should take approximately 30 minutes. They have been instructed to repair your vehicle. 
 
If You Received This Notice in Error
 
This notice was sent to you according to our most current registration information. If you no longer own this vehicle, or if some of the information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.
 
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
 
Polaris Off‑Road Vehicles

For the latest updates to this safety recall or to check if your vehicle is part of another safety recall, visit the Off-Road Safety Recalls page or scan the QR code. 

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Mots-clés bulletin , recall , safety , stop , ride , notice ,